IT support as a service is a comprehensive offering that includes a variety of services aimed at managing and resolving technical issues for your business or organization.

Onsite support: Onsite IT support involves a technician or a team of technicians physically present at your location to address and resolve issues. This can range from troubleshooting, installations, maintenance, to system upgrades.

Remote support: With advancements in technology, a lot of IT issues can now be resolved remotely. This allows IT professionals to diagnose and solve problems over the internet without having to be physically present. This type of support can be a cheaper alternitive but also provide real-time solutions to urgent issues and is usually available round the clock.

Deskside support: This refers to our more personal, one-on-one type of IT support where the technician visits the user’s desk or workspace to solve technical issues. It’s usually for issues that cannot be handled remotely or those that require personal intervention if you don’t have onsite support solutions.

Other than solving IT issues, these services also involve proactive measures to prevent future problems and ensure the smooth functioning of  your IT infrastructure.

Providing these services together can create an efficient and robust IT support system that minimally disrupts workflow and optimizes productivity.